Support

How can we help?

Email Mobilogical LLC at drew@mobilogical.com. Include your device platform, app version, what you expected, and what happened. Do not include payment-card numbers, passwords, or sensitive planner text.

Incorrect place, event, or beach information

Send the listing name, the incorrect field, the correction, and a current official source URL if one exists. For an event cancellation or safety-sensitive correction, put URGENT CORRECTION in the email subject.

Vero+ is not an emergency service. For immediate danger call local emergency services. Follow lifeguards, posted beach notices, weather alerts, and public officials over any app estimate.

Membership help

• Use Restore purchases in Vero+ first.
• Cancel or manage renewal in Apple App Store or Google Play subscription settings.
• Apple or Google handles payment and refund decisions under store policy.
• Deleting Vero+ data does not cancel a store subscription. See data deletion.

Privacy and data requests

Use the in-app deletion control when possible. For access, correction, or a request when the app is unavailable, email drew@mobilogical.com with “Vero+ privacy request” in the subject. We will acknowledge a privacy request within 10 business days and aim to complete verified requests within 30 days, unless law permits additional time.

Response expectations

We aim to acknowledge ordinary support and content corrections within five business days. This is a service target, not an emergency-response commitment.